Privacy Policy | Jamie Hindley

Effective Date: June 3, 2025

Berolina Insurance Group LLC ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you participate in our SMS messaging program.

Information we collect:

Mobile phone numbers
Name and contact details
Communication preferences
Message content and frequency preferences
Opt-in consent timestamps and methods

How We Collect Information: We collect information directly from you when you explicitly opt into our SMS program by texting a specific keyword or submitting your information via our website or other digital channels.

Use of Information: We use your information to:

Deliver SMS messages including marketing, promotional, educational, and informational content about Medicare and insurance services.
Respond to your inquiries and provide customer support.
Improve our services and tailor communications to your preferences.

Sharing of Information: We do not sell, rent, or trade your information. SMS consent and Phone number won't be shared or sold to any third party or affiliates for marketing purposes. Your personal data may be shared only with trusted third-party service providers who assist us in operating our SMS services and who are obligated to keep your information confidential and secure.

Consent and Opt-Out: You consent to receive SMS messages by explicitly opting in. You can opt-out anytime by replying "STOP" to any SMS message. To request help, reply "HELP." You may receive a final confirmation message after opting out.

Message Frequency: We may send messages regularly, but generally not more than 4 messages per month. Message frequency may vary.

Message and Data Rates: Standard message and data rates from your wireless carrier may apply.

Security and Compliance: We maintain strict data security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. If handling sensitive health-related data, we comply fully with HIPAA regulations and ensure appropriate safeguards.

Record Keeping: We retain detailed records of all consent methods, timestamps, and communications to demonstrate compliance with applicable laws and regulations.

Changes to This Policy: We may update this policy periodically. The most current version will always be available on our website.

Contact:

For questions or concerns regarding privacy practices, please contact:

Berolina Insurance Group LLC
2119 McCulloch Blvd
Lake Havasu City, AZ 86403
Phone: 928-764-8779
Email: office@jamiehindley.com

Terms & Conditions (SMS Program)

Acceptance of Terms: By opting into our SMS service, you agree to these Terms & Conditions and our Privacy Policy.

Opt-in Procedure: To opt-in, text a specific keyword provided in our advertising or complete an online form explicitly indicating your consent. Your consent is recorded and maintained securely for compliance purposes.

Opt-out Procedure: Reply "STOP" to stop receiving messages immediately. You acknowledge you may receive one additional confirmation message after opting out.

Help Instructions: Text "HELP" to receive assistance and additional information.

Message Frequency: We send up to 4 messages per month. Frequency may vary based on your interaction and type of service.

Cost: Message and data rates may apply based on your wireless plan.

Eligibility: You must be at least 18 years old and authorized to enroll in SMS services from your mobile device.

Liability: Berolina Insurance Group LLC is not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your wireless carrier.

Call to Action (CTA): All promotional materials clearly disclose message frequency and potential costs associated with receiving SMS communications.

Amendments: We reserve the right to amend these Terms & Conditions at any time. Updates will be effective immediately upon posting.

Contact:

Berolina Insurance Group LLC
2119 McCulloch Blvd
Lake Havasu City, AZ 86403
Phone: 928-764-8779
Email: office@jamiehindley.com

Thank you for choosing Berolina Insurance Group LLC. Your trust and privacy are our priority.

Not connected with or endorsed by the United States government or the federal Medicare program.

We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or ‍1-800-MEDICARE to get information on all of your options. The person who will be discussing plan options with you is contracted by a Medicare health plan or prescription drug plan that is not the Federal Government, and they may be compensated based on your enrollment in a plan.